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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.



I'm trying to add hierarchies in my ISAD(G) catalogue, Fond -> Sub-Fond -> etc. 
But it doesn't seem to be refreshing my changes to the Collection Editor?


  • Did you make the changes in your installation profile or on through the interface in Manage > Lists & Vocabularies? If you changed your installation profile you would need to reinstall (but backup your database first!). If you did so in the list manager make sure that you added the hierarchy to the correct list.
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