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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


Answers may be delayed for posts that do not include sufficient information.

Images are not included in summary screen when downloaded as PDF.

When I display a summary screen of an item, it displays correctly but when I download it as PDF, then the text is there but the image is not.

This happened after the PHP version running was updated to 7.0.20.

I am running providence 1.6.1

Does anyone know if there is interaction between PHP 7 and providence 1.6.1 that could cause this situation.

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