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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


Answers may be delayed for posts that do not include sufficient information.

Providence and Pawtucket 1.7.5 released!

Version 1.7.5 of Providence, the CollectiveAccess cataloguing tool, and Pawtucket2, the public access interface are now available. The updates includes the many bug fixes and a smattering of new features in 1.7.4 along with a fix for an installation issue. You can learn more in the change log.

You can learn more by reading the release notes for version 1.7 and 1.7.5. When you're ready to try it out, head to the Providence and Pawtucket2 download pages.

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