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Images don't appear in zoom window


When I press on an image on the browser to zoom in, the image does not appear in the zoom window. Does anyone know what causes this to happen? I get the attached screen with no image. Just a small rotating square in the middle. 

Thank you for your time.


  • Hi,

    Does this happen for all media or just PDFs? (Asking because that is the UniversalViewer zoom screen that is generally used for PDFs/documents).

    If you just upgraded Pawtucket you may need to re-process your media (which you can do from the command line utility functions with bin/caUtils reprocess-media).

    If not check your configuration settings in Manage > Administration > Configuration Check to be sure that all of the media processing plugins are available.

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